Woo Privacy Policy
Last updated: April 10, 2026
At Woo, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for identity verification and account registration.[1][3] Financial details including bank account information, payment card data, transaction histories, and source of funds are gathered to process deposits, withdrawals, and comply with anti-money laundering laws.[2][4] We also collect gaming activity data like betting patterns, game preferences, session duration, and sensitive information such as gambling history as required by Australian gambling regulations.[3][4] Technical data including IP address, device information, and browser type is automatically collected during site visits.[3]
How We Use Your Information
Your information is used for account management, identity and age verification to prevent underage gambling, and processing financial transactions securely.[3][5] We utilise data for fraud prevention, security monitoring, responsible gambling measures, and compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.[2][4] Gaming activity data helps personalise experiences, provide customer support, and meet regulatory reporting obligations under Australian gambling laws.[1][3] We may also use it for internal audits and promotional communications where consent is obtained.[4]
Information Sharing
We disclose personal information to regulatory authorities, law enforcement, and the Australian Transaction Reports and Analysis Centre when required by law, such as under the Casino Control Act or anti-money laundering obligations.[1][2] Service providers like payment processors, identity verification services, and technical hosts receive data solely for transaction processing, platform maintenance, and fraud prevention, bound by confidentiality agreements.[2][3] We do not sell your data to third parties.[3]
Data Security
We implement robust security measures including encryption of personal and financial data, secure servers, and access controls to protect against unauthorised access, loss, or misuse.[3][4] Regular security audits, fraud detection systems, and compliance with Australian Privacy Principles ensure the integrity and confidentiality of your information.[1][8] Sensitive information is handled with additional safeguards as required by gambling legislation.[4] Despite these measures, no system is completely secure, and we continuously update protocols to address emerging threats.[3]
Your Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access your personal information, request correction of inaccurate details, and seek details on its processing.[3][8] You may withdraw consent for non-essential processing, restrict certain uses, or request deletion where lawful.[3] For complaints about privacy breaches, contact us first; if unresolved, you can lodge with the Office of the Australian Information Commissioner.[8] We facilitate these rights through accessible procedures without undue delay.[3]
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise experiences in compliance with the Privacy Act 1988.[10] These collect technical data like IP addresses for security and performance optimisation, with opt-out options available.[3][10] Third-party cookies from analytics and advertising partners are used transparently.[7]
Contact Us
For privacy concerns, access requests, or complaints, please contact our Privacy Officer. We aim to respond within 30 days.
[email protected]